Configure Cisco Notifier

1. Go to Configuration > Phone Systems > Cisco.
2. Select New > New Call Manager.
3. For Name, enter value for this CUCM. If you're configuring more than one CUCM, use a name that makes them easy to distinguish.
4. For IP Address, enter the address, or Fully Qualified Domain Name, for the CUCM.
5. For Username and Password, enter the appropriate values.
6. For Version, select the appropriate value.
7. For Preference Order, alter this value if you have enabled Clustered Call Managers on the Settings tab. The Preference Order should be different for each call manager, so Revolution knows the order in which to query them. Zero is the highest priority.

Note: If you assign multiple call managers the same Preference Order, Revolution still queries them one at a time, just in no particular order.

8. Select Save.

Before you begin, there are a few things to consider that will help guide you in appropriately configuring a couple of settings:

• How often do you want to update the phone list in Revolution?
• How often do you want a full update instead of a partial update? And this depends on
• how often you make changes to your phones.
• how many phones you have.

When the phone list is updated, the data on the Endpoints page is refreshed. Partial updates only update the phone IP addresses, whereas full updates refresh all the metadata. The settings you enter for Cache Update Interval Minutes and Cache Full Update Multiple are calculated based on how often you want to update and, of those updates, how often you want them to be a full update.

Tip: As a guideline, it typically takes 1 minute to process 15,000 phones on a partial update. A full update takes longer.

Note: Depending on how often you update, you may need to adjust the Endpoint Inactive Timeout setting (Global Settings > Endpoints > Show advanced settings.)

Here are some examples. Please configure these settings as appropriate for your environment.

If your organization does not add/remove/change/move phones very often, and network outages are infrequent, you may only need to update a few times a day – a couple of partial updates and one full update

Enter 480 for Cache Update Interval Minutes and 3 for Cache Full Update Multiple. In Global Settings > Endpoints , set Endpoint UnknownTimeout Minutes slightly longer than Cache Update Interval Minutes, for example, 485 minutes.

However, if there is a lot going on in your environment and phones are frequently added/moved/changed/removed, or network outages are common, then you may want to update every 10 minutes with a full update every hour.

Enter 10 for Cache Update Interval Minutes and 6 as the Cache Full Update Multiple.

Keep in mind that if you have a lot of phones, the full update could take 10 minutes or more. So even though your update interval is frequent, you may only want to do a full update once or twice a day. In Global Settings > Endpoints, set Endpoint UnkownTimeout Minutes slightly longer than Cache Update Interval Minutes, for example, 150 minutes.

These configurations apply to all CUCM servers if you have configured more than one.

1. Go to Configuration > Phone Systems > Cisco.
2. Select Settings.
3. General Settings

   1. (Optional) Select Clustered Call Manager if you are using multiple CUCM servers.

      When checked, every CUCM server is considered to be in the same cluster, which means they all have the same data. In this mode, if the first one goes down, cache polls the next one, and so on. When unchecked, CUCM servers are considered to be standalone. ALL servers are polled each update cycle, and the results are aggregated.

   2. (Optional) Select Use SSL/TLS if it is also configured as part of the CUCM setup. See the Configure SSL/TLS for Cisco section in the CUCM Configuration topic.
   3. (Optional) Change Populate Location to define how Revolution uses location information from the CUCM. See Set location information .
   4. (Optional) For DX Port, alter the default value if you have Cisco DX phones.
   5. (Optional) Define a Multiplatform Phone Admin Password and Multiplatform Phone Logo Icon when you use Cisco IP phones with multiplatform firmware that are not linked to the CUCM. See Cisco Multiplatform Phones.
4. Cache

   1. For Cache Update Interval Minutes, alter the length of time between phone list updates.

      Note: Frequent updates would be taxing on both Revolution and CUCM.

   2. For Cache Full Update Multiple, set how often you want the phone list update to be a full update. We've provided some examples above.

      Note: These are not recommendations, only examples. Adjust these settings according to your environment. As a guideline, it typically takes 1 minute to process 15,000 phones on a partial update. A full update takes longer.

5. Authenticator
   1. (Optional) For Authenticator Port, alter the default value, if necessary.
   2. (Optional) For Secure Authenticator Port, change the value if your network is not using the standard default 443 port for HTTPS.
   3. For Phone Auth Username and Password, specify the credentials Revolution uses when sending commands to Cisco phones.

   4. (Optional) For Custom Authenticator Forward URL, enter a URL if your CUCM has been configured to use a non-default authentication URL, where the default is:

      SCHEME:/CUCMIP:8080/ccmcip/authenticate.jsp

      When you leave this as the default, SCHEME passes through http or https of the incoming request and CUCMIP passes through the IP of the Call Manager for the requesting endpoint.

      You can override the default by manually entering http or https for SCHEME or a target host by replacing CUCMIP with a specific IP.

6. Imports

   1. (Optional) Enable Directory Import when using dial monitoring to ensure Revolution can provide information, other than the DN, from unsupported models and SIP devices. The information is available from the endpoint directory. See Directory Tab. This is also beneficial for locations using extension mobility functionality, where users can log in to different phones, ensuring their information is available.

   2. (Optional) Select Import End Users if you want a Revolution user account created for every End User account in your call manager. Change the ISO Country Code to match the users you are importing.

      Note: This may create more Revolution user accounts than you want. If you are a multi-site organization, you will need to assign sites to user accounts after they are imported.

7. For Advanced Settings, you should only change these values when specifically instructed to do so by Support.
8. Select Save.