Response Options Notification

1. For Notification Name, enter a descriptive name that's meaningful to your users.
2. For Notification Type, select Stored Audio.

3. For Activation Type, select Iteration and leave the number of Iterations at 1.

   You can set the notification to play once, multiple times, or continuously until it is stopped. Whereas Continuous notifications are stopped by sending the notification again. Please review the topic Notification Basics > General Settings - Understanding Activation Types for important information about iterative and continuous mode.

4. For Priority, select an appropriate level for the notification.

   Not all endpoints support priority levels. Check the endpoint vendor documentation.

5. (Optional) For Dashboard Icon, select an image to represent this notification if it is selected as a Quick Notification on the Dashboard.

   Note: This image is not sent with the notification. To send an image with the notification, select it in the Message Details section.

6. For multi-site organizations, do one of the following:

   • If you're an All Sites Admin or All Sites Editor – To assign this notification to a specific site, disable Available in All Sites and select a Site from the drop-down list. Or, you can leave it Available to All Sites.
   • If you're a Site Admin or Site Editor – This notification is automatically assigned to your default site. Each Site Admin will need to create their own triggers.

Note: The triggers available are determined by how your system administrator configured the application. You may or may not see all of these triggers listed.

Tip: See Notification Overview > Understanding Triggers for details about (and examples for) each of the trigger choices.

Add a trigger based on a SIP line:

1. For Activator, select SIP.
2. For Trigger, select a line number that triggers the notification when dialed.

Add a trigger you have created for triggering this notification from the Mobile app:

1. For Activator, select Mobile & 3rd Party

2. For Trigger, select a mobile trigger you have created for triggering this notification from the Mobile app

1. Set Caller ID to Show.
2. Select an audio tone from the drop-down list. I want to get my recipients' attention for this notification.
3. For Volume, select a value for the notification. This volume overrides the volume set on the endpoint receiving the notification, such as a phone or speaker. Alternately, you can select Use device default instead of setting the volume in the notification, which means that the audio plays at 80% of the volume set for the speaker. See Endpoints > Volume for more information on where you can set the default volume for speakers. For this example, I'm using a higher volume to ensure everyone hears the audio no matter where they are in the building.
4. (Optional) Select an image drop-down list to send with the notification.
   You can repeat this step to select an additional image, if desired. You can repeat this step to select an additional image. Best practice is to select no more than two images in order to support different endpoint screen sizes. If you do want to use more than two images, make sure the assigned endpoints are capable of displaying them.
   
5. (Optional) For Font Color, select color to be used for the text message. This is dependent on whether the endpoint receiving the notification accepts the font color command.

6. For Clear notification ..., leave it disabled.

   For this example, you should leave it disabled, as you want the message to remain on display until the recipient responds.

   Enabling 'Clear notification...' removes the message content from a phone endpoint display once the selected audio files finish playing.

7. Enter a Title for the notification.
8. Enter the content of your notification in the Body. For this example, I'm asking a question to which I want a response.

Create your first response option, where a contact can respond that they require assistance.

1. For Add new action, select Add Response
2. For Action, select Reply.
3. (optional) For Notification, select a notification that will activate with this response.
4. For Button Text and Full Text, enter the response text "Yes, Please Help!"
5. (optional) For Allow Text in Response and Allow Location in Response, leave them disabled for this example.
6. Enable Requests emergency response, which will make any of these responses more prominent in the Sent Notification Details page.

Create a second response option, where a contact can respond that they are fine and do not require assistance.

Follow the instructions above, except for the following:

1. For Button Text and Full Text, enter the response text "No, I'm fine."
2. Do not enable Requests emergency response, as you do not need to track these responses, specifically.

1. For Allow users to add endpoints dynamically, leave at None.

   For this example, since this is an emergency, you do not want to have to add endpoints on the fly.

   See Understanding Triggers for more information on dynamic endpoints.

2. For Select Your Devices and Contacts, search through the tabbed options to find your contacts.

   For this example, dynamic tags exist for three schools.
   If you added a tag or endpoint by mistake, click the trashcan next to it to remove it from the selected list.

   Tags are groups of endpoints and/or contacts, where User Tags were created by your system administrator and System Tags were automatically created by the application.

3. For Choose Contact Methods, enable Mobile & 3rd Party.

   For this example, You will send the notification to the Mobile client in case someone cannot respond using their desk phone or desktop notification client.

   You can also choose SMS, Mass Dialer, or Email to receive responses from contacts using those methods. For SMS and Mass Dialer, refer to Setting up Twilio and Clickatell for use with Response Options.

4. For this example, ignore the Additional Settings.