Poly Notifier

Once configured in Poly, phones register with Revolution as endpoints. You can then assign these endpoints to Revolution notifications to receive notification text and images (images are limited to CCX and VVX phones).

Tip: Use the Poly Master Configuration file so you don't have to configure each phone individually.

• Receiving Audio Only – To receive audio attached to Revolution notifications, you'll create a Poly Paging Group in the Revolution Poly module, for each group that the registered phones belong to.

  For example, I have 20 Poly phones assigned to Poly groups 1, 2, and 3. So I create groups 1, 2, and 3 in Revolution. Poly phones utilize their groups to receive audio. Each Poly phone is subscribed to a group.

  

• Receiving Text, Images and Audio – To receive text, images, and audio assigned to a notification, you'll assign both the registered Poly phone and the Poly Paging Group to which it belongs.

  Tip: Create user tags for your Poly phones and groups to make it easier to assign them to notifications.

  

Notification Behavior

When the notification is received by the Poly phone, the audio plays first followed by the text and image.

One thing to keep in mind is that all phones subscribed to Group 2 in Poly also receive the audio from the notification. In Poly, typically multiple phones are subscribed to the same group, therefore in Revolution you'll want to create User Tags that match phones with groups, so your end users know how to assign endpoints to notifications. You should only assign one Poly User Tag at a time to a notification that contains audio.

For example, I've created three tags – one with phones in my Engineering department, one with phones in my Marketing department, and one that contains all my Poly phones and groups.

Now, when my users need to assign Poly phones as endpoints, and they want text, images, and audio received, they simply choose the appropriate tag.

For text and image notifications, I can just assign the registered phones since no audio can be included for this Revolution notification type.

Poly and Priority Levels

Each Poly Paging Group may be set to one of three priority levels – Normal, Priority, and Emergency. You can only set one Priority group and one Emergency group.

By default, in Poly, groups 1 through 23 are set to Normal, group 24 is set to Priority, and group 25 is set to Emergency.

You cannot unsubscribe from a Priority and Emergency group.

A Priority page interrupts Normal pages or active calls. An Emergency page interrupts Normal pages, Priority pages, and active calls and plays at near maximum volume even if Do Not Disturb (DND) is enabled.

• Sending only audio to Poly phones – Configure Revolution Poly module so phones can receive audio.
• Sending all elements (text, images and audio) to Poly phones – Send notifications to Poly IP phones. This includes creating user tags that contain the desired phone endpoints and group endpoints. Assign user tags to notifications so your Poly phones receive text, image, and audio.

This sets the credentials you defined in the Poly phone web interface. See Application Settings above.

1. Go to Configuration > Phone Systems > Poly
2. Select Settings.
3. Enter the Username and Password you entered for the Poly State Polling User Name and Password. (intrado/intrado)
4. Select Save.

• To send just text and images from a notification to Poly phones, assign the registered Poly phones as endpoints. (See Send Text and Images to Poly IP Phones above if you haven't already configured this.)
• To send just audio from a notification to Poly phones, assign the Poly group you created in Poly module. Poly uses groups to send audio. (See Send Audio to Poly IP Phones above if you haven't already configured this.)
• To send all three elements of a notification to Poly phones, it's easiest to create user tags that contain the desired Poly IP Phones and Poly groups. Users then assign the appropriate user tag(s) to notifications as endpoints. (See User Tags for instructions on creating them.)