Avaya Actions

Avaya has two different types of Actions:

1.Phone Services

2.Phone Services Dialer

Get Avaya Actions

Retrieve all Avaya actions by issuing a GET on the below URL.

This will return a collection of Actions objects, which could be a mix of the above-mentioned Action types.

The above will return a specific Action with Id.

[Note: Query filters may be applied on the Actions object. Refer to Query Methods portion of the document for more information]

Phone Service Actions Object

Name (required)	The name of action you are creating.
Site	Provide a Site (name) to associate the action. A null or empty string for Site defaults the action to AllSites, i.e. The action will be available to all Sites configured in Revolution.
URL	This is not a create or update property but will be provided on all GET of an actions. This is a dynamically generated callback URL to trigger this action.

 

Add or Update Avaya Actions

Actions may be added/updated in collections of Actions objects.

Example Request

• This POST request adds one new PhoneService and updates another existing PhoneService (Note: the object with ‘Id’)

Example Response

Phone Service Dialer Actions Object

Name (required)	The name of action you are creating.
Site	Provide a Site (name) to associate the action. A null or empty string for Site defaults the action to AllSites, i.e. The action will be available to all Sites configured in Revolution.
Extension	Dial an extension directly
URL	This is not a create or update property but will be provided on all GET of an actions. This is a dynamically generated callback URL to trigger this action.

Actions may be added/updated in collections of Actions objects.

Follow the same example as provided for PhoneService

Delete Avaya Actions

Delete Avaya Actions by sending a collection of Ids of actions that need to be deleted.

Example Request

• This POST deletes actions with below IDs.