Email Notifier

Note: If you configure more than one SMTP server, by default the system uses the last one configured. However, for each notification you can select which server, or gateway, you want to use from Choose Contact Methods.

1. Go to Configuration > Email
2. Select New SMTP Server settings

3. For Name, enter a descriptive name for your SMTP server.

   For example, Gmail Account or Office 365.

4. Enter your SMTP Server Hostname or IP Address.

   Note: When using Gmail, you need to enable insecure apps to work with a user level Gmail account.

5. Enter your SMTP server Port. (Port 25 is a basic default port that has no SSL.)
6. Enter your SMTP email address as the From Address.

Note: This email address displays to email notification recipients as the email sender.

7. (Optional) Enter an email address in To Address to populate the To field of the email.

   This field accepts only a single email address.

   For example, you may want the notifications to go to an audit mailbox in addition to all associated recipients.

   Sending Response Options? UNP bundles the To Address into the list of recipients instead of including it in the To field of each email. Ensuring the To Address does not receive more than one email.

8. Refer to your SMTP provider setup documentation to determine what to enter in the following fields, or leave blank.
• Accepted Domains – This is typically left blank.
• Username and Password – Username may or may not be the same as what you entered in the From Address field, depends on your SMTP provider.
• Auth Domain – This is typically left blank.
• Authentication Type – Your SMTP provider determines which type to select.
• Use SSL/TLS – Your SMTP provider determines whether you need to select this option. TLS 1.0 and higher is supported. SSL 3.0 is not supported. Transport Layer Security is the SSL security replacement. Both TLS and SSL are often both referred to as SSL.
9. Leave Preference Order at zero. This functionality is for future use.

10. If your SMTP provider has a maximum number of recipients that can be included in a single email, enter that number here; otherwise, leave this field at zero.

    If the notification is assigned more contacts with email addresses than the maximum designated here, UNP batches the notification. For example, let's say the maximum recipients is 10. I've got a notification with 15 contacts assigned as recipients. UNP sends two notifications – one with 10 email addresses and a second with 5 email addresses.

    Sending Response Options? UNP treats this setting as zero when your notification uses response options to ensure a unique email is sent to each recipient.

11. (Optional) Enable Add Plain Text View. Email notifications are sent in HTML by default. When enabled, the notification is sent in plain text view if the mail client doesn't accept HTML. Be aware, however, that some email clients may not display the email notification correctly when the 'Add Plain Text View' functionality is enabled.

Below is the typical setup for Gmail and Office 365 business SMTP.

Gmail

Field	Value
Name	Gmail Server
Server Hostname or IP Address	smtp.gmail.com
Port	587
From Address	name@your-company.org
Accepted Domains	blank
Username	same as From Address = name@your-company.org
Password	password for name@your-company.org
Auth Domain	blank
Authentication Type	Negotiate
Use SSL	checked
Preference Order	10
Max Recipients Per Message	0
Add Plain Text View	unchecked

Office 365

Field	Value
Name	Outlook Office 365
Server Hostname or IP Address	smtp.office365.com
Port	587
From Address	name@your-company.org
Accepted Domains	blank
Username	same as From Address = name@your-company.org
Password	password for name@your-company.org
Auth Domain	blank
Authentication Type	Basic
Use SSL	checked
Preference Order	0
Max Recipients Per Message	0
Add Plain Text View	unchecked

By default, UNP limits the number of SMTP clients to 10. You can alter the Simultaneous SMTP Clients setting to a value between 1 and 20 in the Settings tab of the Email page.

If a notification has a Priority level greater than the global priority setting (Global Settings > Notification > Emergency Priority Threshold) the outgoing email will be marked as high priority. See Setting the priority The default value is 8, which means that notifications with priority level of 9 or 10 will be sent as high priority.

• Enter email addresses for the contacts you want email notifications sent to. See Contacts.

• Assign contacts as recipients for each notification you want sent as email and select the Email option in Choose Contact Methods. At this point you will be able to choose from any of the email gateways you create. See Choose Contact Methods.